Terms of Service for TopTaxWise

Effective Date: 2025

Welcome to TopTaxWise, located at 380 Sussex Dr, Ottawa, ON K1N 9N4, Canada. These Terms of Service govern your use of our expert tax consulting, information products, and goods. By engaging our services, purchasing digital resources, or acquiring any goods, you agree to these terms in full.

1. Definitions

"Services" means personalized tax consulting engagements for businesses. "Info Products" means digital guides, reports, or recorded webinars. "Goods" means any physical materials or printed resources sold by TopTaxWise.

2. Services Terms

2.1 Engagement: Services are provided upon payment of the applicable fee and completion of our intake process. All bookings are subject to availability.

2.2 Rescheduling: You may request one reschedule at no additional cost if you notify us at least 48 hours prior to the scheduled session. Additional changes may incur a nominal administrative fee.

2.3 Cancellation and No-Show: If a session is cancelled by you with less than 48 hours’ notice or you fail to attend, the fee is retained by TopTaxWise. This policy ensures fair allocation of our consultant’s time.

3. Info Product Terms

3.1 Delivery: Upon purchase, access credentials or download links are provided immediately.

3.2 Non-Refundable: Due to the immediate and irrevocable delivery of digital content, Info Products are non-refundable. This measure protects the integrity of our digital resources.

3.3 Support: We provide email support for technical access issues. For assistance, please use our Contact our team form.

4. Goods Terms

4.1 Shipping: Goods are shipped to the address provided at purchase. Standard processing time is 3–5 business days.

4.2 Returns: You may return unopened goods within 30 days of receipt. Returns must meet original condition and packaging. Buyer covers return shipping unless TopTaxWise dispatches a wrong or defective item.

5. Refund Policy

5.1 Services Refunds: If TopTaxWise cancels a consulting session, you will receive a full refund of the fee or a complimentary rescheduled session, at your choice. Refunds are issued via the original payment method within 10 business days of cancellation.

5.2 Info Product Refunds: No refunds are available once digital access is granted, as content is delivered instantly and cannot be retrieved.

5.3 Goods Refunds: Upon receipt of returned goods in acceptable condition, TopTaxWise issues a refund of the product fee, minus any shipping charge paid, via the original payment method within 15 business days of receiving the return.

5.4 How to Request a Refund: Submit your request through Contact our team with your order details. Refunds are processed promptly once eligibility is confirmed.

6. Limitation of Liability

TopTaxWise provides expert guidance based on current regulations and best practices. We are not liable for any indirect outcomes arising from use of our Services, Info Products, or Goods.

7. Contact Information

If you have questions or require assistance, please reach out:

Thank you for choosing TopTaxWise for expert tax consulting for businesses.